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Results:
complete brandable virtual office
Solution:
anti spam email system
Recipient:
Generations Marketing
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Web Consultation and Strategy |
CLIENT NAME: Infogenerator Systems
PRODUCT: auto responder email system
SERVICE: consolidation, re-marketability, optimization
URL: http://www.InfoGenerator.com
  
Overview
InfoGenerator Systems maintains a customer base of over 6,000 clients utilizing their
auto responder email system technology. The technology performs a virtual secretary
role with any website or online presence, by providing automated email responses based
on opt in email marketing techniques. InfoGenerator contracted One Common Drive
to improve their image, consolidate customer service, and optimize their product
offering.
Business Need
As email marketing was becoming increasingly abused, InfoGenerator needed a refresher. Their service
had been around since 1995 and the email marketing rules had changed radically. InfoGenerator's
system has changed throughout the years, however not in the correct direction. They needed us
to design a new web sales system, revamp their product offering, implement a risk control system
with their current accounts, automate customer service, and optimize their product
for future growth.
Solution
We implemented controlled systems to prevent the system from being abused. Further enhancing
the day to day operations of the service. Delivered a restructured code set to improve overall
technical operation. Suggested changes in their organization structure to maintain their
current clients. Rolled out a fresh new look and feel to their web presence.
Key Services
- Optimized email system to run efficiently
- Suggested corporate structure changes to consolidate support
- Re-designed web presence
- Cleansed the system of bugs and performance bottlenecks
- Implemented account control systems to prevent abuse
Results
One Common Drive saved InfoGenerator Systems $235,000 in annual costs while increasing their email throughput
by 300% and reducing headcount by seven within first 60 days of the contract. We accomplished this by cleaning
up the products code set to automate daily information technology (IT) routines and customer service management.
In addition we saved InfoGenerator Systems $24,000 per year while improving their efficiency by renegotiating
their hosting support contract.
Their newly revamped professionally designed web presence provided a postive image to
uncertain existing customers to maintain their accounts. InfoGenerator is currently maintaining a fully functional
auto responder system due to our contracted consultation services.
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Interested in seeing how we can help your company?
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